Shipping and Return Policy
If you are required to return your product, we will notify you of the shipping address and, in most cases, provide you with a prepaid shipping label. In some cases, however, you may be responsible for paying for your own shipping costs for returning your item.
How do I track my order:
You will receive an email with tracking information when your order has shipped
What is the current turnaround time:
- Our current turnaround time for apparel, mugs and journals shipping is between 5 – 7 business days.
- Custom apparel will ship within 5-7 business days of your proof approval day.
- Orders for custom baby items has orders shipping within 2-3 weeks of your proof approval day.
As all our products are made-to-order, we only offer the option for a refund or replacement in the event that the product(s) is(are) damaged or defective. We will require photographs or that the product(s) be returned to us to process a refund or replacement.
Once your refund or replacement is approved, we will send you an email to notify you of the approval. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as practical. If you are approved for a replacement, your replacement product(s) will be created and shipped to you as soon as practical.
LATE OR MISSING REFUNDS
We handle these on a case by case basis. Please email us at email@example.com if you have any issues.